Well, it has certainly been a busy few months when it comes to new maintenance customers. With many privately owned residential care homes, a small chain of hotels around Bristol and Bath, as well as a surprising increase in the smaller properties such as doctors' surgeries and dental practices, all making the switch to our fire alarm and emergency lighting contract.
A lot of these new customers seem to be changing provider because they have realised that any service company should be doing more than just the minimum. As fire risk assessments are picking up issues with systems, some of them quite major, I seem to be having the same conversation over and over again. This conversation always starts with the same question, Why did my service company not tell me? The simple answer to this question is that there is no requirement to. The British Standard states that servicing is not a design review and is only for maintenance of the existing equipment.
However, I cannot see why an engineer would not inform a customer and note non-compliances on the worksheet. The whole reason for employing a service provider is because we know more than the customer and we have always considered advice to be part of the contract. We have numerous customers that we have helped by providing budget costs and designs for required works before a fire risk assessment or insurer has highlighted the problem and with our leasing options, major issues can be resolved without the need for a cash purchase.
So if you are unhappy with the level of service or advice from your provider why not give us a call and arrange a free site survey.Back